sábado, 5 de febrero de 2011

Useful Dialogue for Room Service

I.   Context
     The Room Service Department takes food and beverage orders from hotel guests to be delivered to the guests’ rooms.  Room Service has to be very familiar with the menu in order to successfully handle a room service order.  In this dialogue, “RS” is the room service clerk “G” is the guest.


II.  Dialogue
RSRoom Service, good morning.
GI’d like to order breakfast.
RSNo problem, what would you like to have?

GI’d like to have a glass of orange juice, a fried egg and two slices of toast. 
RSWould you like coffee or tea?
GNo thanks.  Do you have strawberry jam and butter?
RSYes we do, anything else for you?
GThat’s all.
RSLet me repeat your order, a glass of orange juice, a fried egg, two slices of toasts with strawberry jam and butter.  Is it correct?
GYes, how long will it take?
RSAbout 20 minutes.  Would you please tell me your room number and name?
GMy name is Rita in Room 2005.
RSThank you for calling us.


………………………………………………………
RSRoom Service.  How may I help you?
GThis is Mary in room 2010, I’d like to order dinner.
RSOf course, what would you like to order?
GI’d like to have an order of beef steak, fries, and corn chowder.
RSHow would you like your beefsteak prepared?
G Medium-well.
RSAnything else for you?
GThat will be all.
RSLet me repeat your order: an order of beefsteak-medium-well, fries, and corn chowder, is that correct?
GYes, it is.  How long will it take?
RSAbout 30 minutes
GThat’s good.
RSThanks for calling.

III.  Vocabulary
1. order (v)
I’d like to order a copy of that book.
2. medium (adj.)
 I’d like to have my steak done medium.
IV. Sentence Pattern
1. I’d like to have +n. 
I’d like to have a Latte.
I’d like to have a break.
2. What would you like to have for +n.?
What would you like to have for lunch?
What would you like to have for dinner?
V.  Related Web Sites  

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