I. Context
The Room Service Department takes food and beverage orders from hotel guests to be delivered to the guests’ rooms. Room Service has to be very familiar with the menu in order to successfully handle a room service order. In this dialogue, “RS” is the room service clerk “G” is the guest.
II. Dialogue
RS：Room Service, good morning.
G：I’d like to order breakfast.
RS：No problem, what would you like to have?
G：I’d like to have a glass of orange juice, a fried egg and two slices of toast.
RS：Would you like coffee or tea?
G：No thanks. Do you have strawberry jam and butter?
RS：Yes we do, anything else for you?
G：That’s all.
RS：Let me repeat your order, a glass of orange juice, a fried egg, two slices of toasts with strawberry jam and butter. Is it correct?
G：Yes, how long will it take?
RS：About 20 minutes. Would you please tell me your room number and name?
G：My name is Rita in Room 2005.
RS：Thank you for calling us.
………………………………………………………
RS：Room Service. How may I help you?
G：This is Mary in room 2010, I’d like to order dinner.
RS：Of course, what would you like to order?
G：I’d like to have an order of beef steak, fries, and corn chowder.
RS：How would you like your beefsteak prepared?
G： Medium-well.
RS：Anything else for you?
G：That will be all.
RS：Let me repeat your order: an order of beefsteak-medium-well, fries, and corn chowder, is that correct?
G：Yes, it is. How long will it take?
RS：About 30 minutes
G：That’s good.
RS：Thanks for calling.
III. Vocabulary
1. order (v)
I’d like to order a copy of that book.
2. medium (adj.)
I’d like to order a copy of that book.
2. medium (adj.)
I’d like to have my steak done medium.
IV. Sentence Pattern
1. I’d like to have +n.
I’d like to have a Latte.
I’d like to have a Latte.
I’d like to have a break.
2. What would you like to have for +n.?
What would you like to have for lunch?
What would you like to have for dinner?
V. Related Web Sites
